Customer StarMap Tools — Support
For help with Customer Radar, Buying Spark or Targeted Messages, email support@starfireblast.com.
What to include
Tell us which tool you used, what you were trying to do and what happened. Include the error message or a short relevant excerpt if useful. Remove personal customer details and confidential material first. Do not send passwords or payment details; we do not need access to your ChatGPT account.
Getting started
- Customer Radar: paste your feature–benefit–meaning map, review the groups and choose one.
- Buying Spark: provide your product, selected group, key benefits and preliminary value proposition from STAR.
- Targeted Messages: provide your product, selected group, seven buying reasons, value proposition and elevator pitch or core message from FIRE.
Where do my results go?
Copy the complete results into your own document, then return to your course platform for the next step. These tools do not automatically transfer results between conversations or save them into Tevello.
Who handles access issues?
OpenAI handles ChatGPT sign-in, account access and platform limits. Starfireblast handles questions about these tools and your separate course access. The tools have no Starfireblast server connection sending us your conversations. Share relevant content with support only if you choose to.